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  • Awful Experience With Customer: How Do You Let It Go?

    updated 3 weeks, 3 days ago 0 Member · 1 Post
  • Charles

    Member
    October 27, 2019 at 1:47 am

    In over 15 years of retail, today was absolutely one of the worst. I had a customer that, in hindsight, was probably deliberately being demanding and obtuse but in the moment I was focused on being as apologetic and compensatory as possible. Nothing I said or did made the situation any better, to the point that it escalated so much that I had a panic attack and almost had to call an ambulance because I couldn’t breath (No, it wasn’t an over-reaction: I was alone, with over 25 customers in line for food service, and the customer in question was simply not relenting. The space where I work does not allow me privacy when I’m “on the floor” so there was no way to “escape” and take a moment for myself. When I couldn’t unleash the fight or flight energy, that’s when the panic attack set in. This has never happened to me before, usually I handle stressors like this very well.) I am the owner. I had the right to throw her out. But she knew me by name and we live in a small community, so on some level this was a “local” and I figured she may have been a teacher of mine or some other known customer that I simply didn’t recognize. So I didn’t want to simply tell her to fuck off and leave. And, as mentioned, I was also very busy so I didn’t want to escalate the scene and potentially embarrass myself in front of so many other good customers. In hindsight, I shouldn’t have followed my intuition and instead just asked her to leave when she demanded a refund. Several other good customers asked me later why I didn’t throw her out. So I’ve got 20/20 perspective on that. But my real question is: How do I let it go and move on? I keep replaying the incident in my head, trying to understand what I did wrong and how I offended her so I can improve my customer service abilities. But honestly I don’t want to dwell on it any longer. I just want to go to sleep. But I can’t stop thinking about it and replaying. How do you cope with things like this? How did you learn to “move on and let it go”? – by hq overview evergreenyankee – –

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