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  • Customer bought items – then asked if it’s from AliExpress

     Arianna updated 1 year, 8 months ago 2 Members · 2 Posts
  • Arianna

    March 23, 2021 at 7:47 pm

    Hey guys, I run a kids clothing store and am currently using CJ Dropshipping to fulfill orders. They source products from suppliers in China, pack then in our custom packaging in the warehouse and ship it to our customers in Australia.

    I just had a customer message me asking if the items were ‘aliexpress’ and if so, to refund her order.

    The item’s aren’t from AliExpress but I know she probably just means are they from China, so what would you say if you were in my shoes?

    Thanks all in advance.

  • These-Warthog-5122

    March 23, 2021 at 7:47 pm

    Tell the truth, You do not source your products from Aliexpress but from a reliable supplier with a long-standing relationship.

    Never try to answer a question more than what you’re asked. only answer when asked directly. You’re still honest that way.

  • plausible-deniabilty

    March 23, 2021 at 7:47 pm

    2. I’ve been researching a couple of products to sell, since then my FB/IG feeds get SLAMMED with similar products, some of which I see like 3 different ‘brands’ all selling the same stuff. Depending on how much they’ve been looking for similar items, big brother is looking over their shoulder and serving up ads. Maybe not the same specific thing, but very very similar things.

  • MyNameIsNotPat

    March 23, 2021 at 7:47 pm

    To me, three elements make it look like it is a dropshiping site:

    1/ Shipping takes 7-14 days – no reason for shipping to take so long unless the store is drop shipping.

    2/ Most of your photos look like stock photos – a lot of the ones I saw had various Asian script in the background as well as the Asian children. There was little that said ‘this photo was taken in Australia’

    3/ You don’t state that your product is in Australia – a bunch of sites have ‘ships fast from our Melbourne warehouse’ or similar to provide that trust.

    To be honest, if you are dropshipping, you need to be upfront about it. People who are happy with the downsides will order anyway, and you will not have the pissed off customers who thought that they were buying from Aussie because they didn’t want customs delays etc.

  • Leviathant

    March 23, 2021 at 7:47 pm

    1) Take the advice from other posts about telling it like it is. You stand behind your products, right? Shouldn’t be a problem – you’ve put in time to merchandise and curate what it is you’re selling, and that’s made shopping more convenient for the people who use your store. Ages ago, I went looking on eBay for a hotel-style hair-dryer, and found what looked like a pretty decent deal. The bloody thing showed up delivered directly from Amazon – where it was slightly less than I had paid. Technically, this is abuse of Amazon Prime, but I didn’t report the seller to eBay because as far as I was concerned – fair’s fair. They put a listing in a place where I would look, and managed to get my attention enough that I made a transaction. There will always be people who are looking for the best deal, for the cheapest price. You don’t want people like that as your customer. If you provide value, whether that’s something as simple as cute product descriptions that people like to read, or organizing look books or other merchandising techniques, you’re providing value to your shopper. Markup is part of retail. Just know that your business model may have to change as you grow more successful.

    2) If I may gently roast:

    Australia is [famously racist]( (I say this matter of factly as an American) and all your photos are of Asian kids for a store with an Indian name, so you’ve either got a *fairly* niche local customer in mind, or you’ve probably never held any of the products in your catalog in your hands because all production and photography happens thousands of miles away from you in a city you’re never going to visit.

    When I do a reverse image search on Google for any of your product detail images, I see many shops selling the same products using the same images ([including Aliexpress actually](, which kinda makes me chuckle that you use the word ‘unique’ in describing yourselves on the home page. Hey, it’s fine, you’re asking for help and learning! Plus marketing tends to be a lot of hand-waving anyway – you could be unique in Melbourne, so where’s the lie?

    “Spin the Wheel for a Discount” seems like the first thing anyone installs on their first Shopify store. Semi-related: not something a normal person would do, but when I view the source code of your product detail page, there’s no inventory listed, the inventory_management variable is set to null. This tells me you’re either a manufacturer or a drop shipper, and your site’s not nearly bad enough to be a manufacturer’s website.

    Lastly, absolutely no contact information beyond a contact form tells me I’m basically working with an agent, not a boutique or some team. [No agents thank you](!

  • Faiiya

    March 23, 2021 at 7:47 pm

    Man it s a cookie cutter Shopify dropshipping store, and your pictures are the same from AliExpress so I don’t believe anything you say

  • Poppydazzle

    March 23, 2021 at 7:47 pm

    I’d be honest, not just from a legal perspective but from building trust in your brand. I’d explain that your items are not from AliExpress however your items are supplied from a manufacturer in China but…

    – you work carefully to select only key pieces of clothing which are of a high standard and good value for money (if applicable).
    – You ensure the supply chain adheres to ethical practises (if applicable).
    – You take seriously the sustainably of your products (if applicable).
    – Etc, etc

  • Lior_AutoDS

    March 23, 2021 at 7:47 pm

    Tell him that they are from China and not from AliExpress.

  • thestreetshelter

    March 23, 2021 at 7:47 pm

    Tell her mostly everything is from China

  • thunderlightlybaby

    March 23, 2021 at 7:47 pm

    You answered it yourself. The items aren’t from aliexpress. The top comment gave a nice wordy response.

    You have great images. More detailed reviews would help.

  • BlindlyForward

    March 23, 2021 at 7:47 pm

    My primary script:

    Ms. Customer, I appreciate your business very much, and your question.

    No Ms. Customer, I do not order from Ali-Express. I care too much about my customers to use a site so riddled with problems.

    I do, however, source my products from various global suppliers and some of them are in China. If at all possible, I try to find US based products. It’s difficult, but we try.

    I would like to point out that my supply chain is filled with American workers, including myself and my family. The delivery drivers, postal workers and fulfillment center workers are all US based.

    I can tell you from me personally, on their behalf, we all very much appreciate your business because this is how we feed our family.

    Does that answer your question Ms. Customer?


    If that does not work you can add something like:

    I do, however, order some of my products from China. Providing jobs to small children in factories around the world is how I do my part. Like Nike, do you wear nike?

  • Millennialgurupu

    March 23, 2021 at 7:47 pm

    I would like to apologize if my replies sound pretentious or less friendly but I am not a native English speaker nor I have have a patience to form a nice therapeutically and eyes/ear friendly sentences. Anyone (too)emotional please skip this reply because I am not here to debate with angry Karens like freaks – thank you !
    First thing first, If your products are not from Aliexpress then where is the problem? They are not from Aliexpress so the story ends here, she ordered “your” product and “your” products are indeed Chinese but they are not from Aliexpress – period! What do you think what she thinks is just a BS. Another story is if she had some concerns (political, religious, personal, etc…) about the products and their origin. Then we are dealing with another another story because you are selling Chinese products. Tell her the truth and give her a refund if this is the case, you won’t go bankrupt! Again, you need to understand if the problem is in “Aliexpress” or “Made in China”. Or use the script from u/BlindlyForward -> very useful script.

    Second part of this message is related to your store.
    I am seeing a lot of similar e-comm. stores which look like trash and I hardly understand how people find this stores (via googling, FB ads, or just word-of-mouth or sth. can anyone tell me, please?) because those sites are actually SEO night mare there, is no content, bad descriptions nothing, and besides that they look so cheap I will be afraid to order even a $0.99 plastic chopsticks.
    So again, why are people buying from them (I am sorry to say but your site looks like one of these stores and if a store look like that I will just go away), and then you dropshippers you soulless merchants you just destroyed the whole e-comm UX, because there is no freaking way to get any product nowadays not being sold on a pre-made free template shopify dropshipping site.
    So I am wondering what the hell are people thinking?!? Will you u/galsjustwannahavefun buy from a site like yours? If yes, please tell me what convince you. (thanks).

    Design UI = 101 dropshipping site
    “No soul”/generic = 101 dropshipping site
    Delivery time = 101 dropshipping
    Pictures = well, disputable may look generic or may not
    General UX = not bad/not good (average)
    … I also think we the redditors on this subreddit are giving away free info because there are actually a consulting companies which are charging their clients for advice on what to do on e-comm stores…

    Now when I read your “About us” page I feel little bit bad for being so sharp but that’s it…otherwise I wish you a good luck with your venture

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