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  • Don’t know if I need advice, an overhaul or just need to rant.

     Deborah updated 2 years, 9 months ago 2 Members · 2 Posts
  • Deborah

    December 26, 2019 at 7:26 pm

    We have had a hard year, and been working so hard to succeed, and I don’t know what else to do. We are soo close, but it’s just not happening.

    I run a cleaning company – for those of you who have been here a while, I posted about a year ago when we lost 20% of our company – 18 months of hard work and sacrifice down the drain.

    I did our sales and enquiries tracking last week. We have quoted 1.7million in work (annual). We got 144k.

    144k in growth isn’t bad, and a number of that 1.7 mill were large govt contracts that we could do, but went to the big companies that are big. That’s not what gets me.

    What gets me is that 1) we lost about $260 in monthly sales that I can trace to our fault. We lost $6k in monthly sales that were out of our control- business gone under, services brought internal, that kind of thing. Last year we lost 9k to our fault- we have improved soo much, but we still aren’t succeeding.

    The big one, and the reason I am posting, is that we have had soo many quotes (9-12k per month) that we were pretty much guaranteed to get, that we didn’t. We sacrificed so much for these, and then they decided to go to another. One we quoted- loved our price, compliance, services, wanted the extra services and accepted our quote, just had to give theirs 2 months notice. I even had a date to pick up the key. Then a week out they decided to give them another chance.

    Another we got called in at short notice as cover, because their current provider hardly turned up. We were set up within 4 hours, and they loved us. Staff were happy to finally have a clean building, excited to have us, and we even price matched their current provider but did the job. We got called in again a month later, because they dropped off again – looked like they hadn’t cleaned in the month we were off, and we had it up to scratch in 2 days. We were being told how excited they were to have us next year, loved the changes we were implementing, and we offered services that they had been lacking for years. They went with a different supplier next year.

    I walk into schools and offices that are disgusting, and those cleaners are kept, while we lose work because there is some dust under a couch cushio. We deliver a whole different league of quality and are struggling. Our pricing is slightly below average, compliance and staff treatment is excellent and we respond in a timely manner. What am I doing wrong?

  • AnonJian

    December 26, 2019 at 7:26 pm

    >The big one, and the reason I am posting, is that we have had soo many quotes (9-12k per month) that we were pretty much guaranteed to get, that we didn’t.

    This is not rare. I would suggest at that point you figured you got the quote, at the point some person said “this is inevitable, relax” … you relaxed.

    Nobody plans to learn stuff in these rants. I doubt there is a teachable moment here for the larger audience. But then there’s that damn “what am I doing wrong?” Okay. Alright.

    First off your post doesn’t have the information to know. However probability argues you were dealing with an underling that had absolutely not one idea of the decision making involved and told everybody the same thing because they didn’t want to create a difficult scene when all they were doing is following the instructions “Go get some bids.”

    Management might not even be interested. They used your low quote to beat up their current vendor. So much for going in as low bid and eating everybody’s lunch.

    Contract. Signed. And there’s where all the bullshit evaporates. On the buy side they’re not doing it. On the sell side everybody is fearful of screwing up a deal they never had.

    Well maybe you could pick one deal or another to screw with. Be a little more insistent along with more ingenuity. And get out of your comfort zone, it’s not a hammock.

  • MoneyMakingDude

    December 26, 2019 at 7:26 pm

    Where you lost work at the last minute did you ask the companies why? If not then ask and keep calling them until you get your chance. Don’t just accept no for an answer. Ask how they think you can improve and what you need to do to win the contract.

    Also, fix the mistakes that you know you’ve made. Just keep improving a little each day.

  • rmorby

    December 26, 2019 at 7:26 pm

    Obs I don’t know the ins and outs, however.. are you dealing with the sales/quotes yourself? Maybe that’s what you might need, someone with the cutting edge to get the sale closed before someone else gets there.

  • Dave3of5

    December 26, 2019 at 7:26 pm

    >What am I doing wrong?

    In terms of the cleaning company doesn’t look like you are it’s the nature of the business that it’s so volatile. If you want a less volatile business sell the cleaning company and move into something different.

  • zipiddydooda

    December 26, 2019 at 7:26 pm

    Don’t start a business that is easily replicated. Build something that is the only game in town. Cleaners are easy to find – it’s unskilled Labour – and it’s a race to the bottom in terms of price. Get out now and start something new for 2020 and beyond.

  • bardyhardy

    December 26, 2019 at 7:26 pm

    Try to stand out from the (I assume) conservative crowd. Use technology to reach out consistently, automate it. Separate your marketing for different niches.

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