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  • Facebook shop immediately rejects all items from store due to “advertising violation” even though I’m not trying to use ads

     Arianna updated 1 year, 8 months ago 2 Members · 2 Posts
  • Arianna

    Member
    March 21, 2021 at 11:35 pm

    Hello, I’ve been googling this for hours to no avail. My wife and I are trying to setup a facebook shop. Every item we add to our store immediately gets flagged with an error pertaining to Dynamic ads: “x items with x variants were rejected because they don’t comply with our [Advertising] policies.”

    ​

    Per Facebook’s policy:

    >If an item in your catalog doesn’t comply with our Advertising Policies, you can’t use it in Facebook ads. If an item doesn’t comply with our Commerce Policies, you can’t sell it on Facebook or Instagram.

    ​

    This would all seem to imply that the items simply won’t display as dynamic ads, which is fine because we don’t even want to use dynamic ads, or advertisement at all. However, the items will not show in our shop either, even though they are not flagged with any commerce violations.

    ​

    How do we rectify this? I understand we can ask for a review of the items, but I have no idea why they wouldn’t already comply with the advertising policy, and again, we aren’t interested in advertising through Facebook in the first place. Is there a way to just disable dynamic ads?

  • satansayssurfsup

    Guest
    March 21, 2021 at 11:35 pm

    Reach out to Facebook through the business suite

  • cacawachi

    Guest
    March 21, 2021 at 11:35 pm

    May I ask what’s your product?

  • cdbessig

    Guest
    March 21, 2021 at 11:35 pm

    Let me know if you figure this out… reoccur if problem for us and every time we reach out to Facebook it just happens again a week later

  • TMoney2Socks

    Guest
    March 21, 2021 at 11:35 pm

    Seems like the product is in a category they don’t want. For example I used to crush some rifle scope sales but that is basically banned from being advertised now by FB and Google etc. even though it’s not a weapon accessories to weapons are also a NO NO for the most part.

    If you’ve are getting flagged like this I don’t recommend continuing to try to list the same type of product as eventually they may suspend your account.

  • BlindlyForward

    Guest
    March 21, 2021 at 11:35 pm

    I would just make sure that FB is NOT your #1 source of sales. It can be an afterthought, or a spot where you generate some extra sales, but never put your eggs into a FB shaped basket.

    Those people are crazy and, you think they got all that money from being your friend?

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