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Activity Forums Q & A Startups How to reply to old (and negative) reviews from ex employees?

  • How to reply to old (and negative) reviews from ex employees?

    updated 2 weeks, 1 day ago 0 Member · 1 Post
  • Charles

    Member
    October 29, 2019 at 3:48 pm

    Hey everyone. Not sure if this is the right sub, but I work for a small locally-based security services business and I’ve been handling the reviews we get on Google and Facebook. Most of the reviews we get are very negative and from ex employees, and they go back into 2014. I’ve replied to the more recent reviews, positive and negative, but how far back should I keep replying to reviews? It feels weird to reply to absolutely scathing reviews from several years ago. But I also know that it’s important for potential customers to see that the business has replied to reviews. Thoughts? Thank you! – by hq overview highhopes202020 – –

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