After our manager left 6 months ago, the owner of our vet practice took over most of her responsibilities, and does not want to hire a new manager. I understand this, but as the most senior receptionist, I am concerned that we will continue to have problems with reception, as she can’t really come into the lobby so we are very sectioned off, and there is no one in a position of authority. I wish she would give me a bit more authority, or at least someone.
She has been very frustrated regarding the receptionists, because of the ongoing issues with many of them, and recently fired someone who was often sick, which would leave us short staffed, and also hired someone new. This is good because all of the receptionists have been incredibly over-stressed, both at trying to do the same amount of work with less people, and because she and the other staff are often frustrated at the receptionists. I’ve been trying to stay involved, but often I’ve found she gets stressed and frustrated when I try to ask her what is going on sometimes, because she is so busy. So I’ve tried to take a step back.
My present concern is that there are a number of days coming up that will be very busy and we will not have enough people. I don’t think there is any plan for that. This weekend I am especially worried about. It’s supposed to be my weekend off, and I was going to celebrate Valentine’s Day with my boyfriend. I don’t know if I should try to bring this upcoming shortage to her attention or not. If I do, I may be asked to work on my weekend off, when I’ve already had a very long stressful week. I feel like I often go out of my way to try to take charge and work things out and make sacrifices like this, and I would really like a small title bump and raise if I continue to do this kind of stuff, and perhaps some credit. I feel like since there is all this frustration with the reception staff this has extended to me even though I have not caused any problems and do my best to solve them. I feel that if I come forward with this problem and work this weekend, it will won’t really be very appreciated and the bigger problem may be ignored.
If I don’t bring up my concerns, I’m worried my employer won’t realize how much being so short staffed will effect this weekend, and it may make for a very stressful weekend for everyone that works. Or she might realize later in the week and want someone to come in anyway, and that will probably fall to me as no one else will want to come in. I also feel maybe being short staffed this weekend will finally show everyone that we need to plan better, and that we can’t just keep leaving reception short on people, and that we need to have someone have a bit more authority. But I don’t want things to have to be difficult to have that point hit home.
Should I bring this to her attention and sacrifice my weekend even if it’s likely no one will appreciate it and still no one will understand why it’s important to keep reception fully staffed? Or should I just assume since I am not management that this has all been worked out?