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  • Small Home Health Agency with Distracted Owner

    updated 1 year, 9 months ago 0 Member · 1 Post
  • Katie

    December 10, 2020 at 2:06 pm

    Hi everyone, I’m not sure if this is the right place to post this, but I can really use some advice from other people who run small business. I’m the manager for a small home healthcare agency. The owner (O) and her husband (B) have had their fair share of problems, but in the end, it’s nothing that they haven’t gotten past. She owns and runs the company and her husband does the billing. I’m the manager now, so I run basic day to day operations. The thing is, is O used to work alongside me and was involved in everything. She was great and super on top of things, but this last year has taken a significant toll on her. Between their fighting, she also started (or continued) using drugs and drinking until it became a problem. She’s been in and out of rehabs, medical centers, therapy, ect. All throughout, she remained very invested in the business and always stayed on top of the important issues. This last month, she’s COMPLETELY detached from the operations of the company. She’s never, ever in the office, and although she’s been going to see clients and doing basic things asked of her, she no longer takes initiative towards work projects, and shows no interest in being here. It’s always something. Her husband is saying she’s lying and using again. It’s just a mess and breaks my heart. She was literally one of my best friends and partner, and suddenly she decided she wanted to do less than the bare minimum and just leave it all to me. At the end of the day, I don’t mind doing the day to day operations, and I really enjoy my job, but I have literally zero support from her for the past month. She’s just not present. I’ve tried setting a schedule for her, encouraging her to get more involved, and literally just asking her if she’s going to be in today. I’m trying not to take it personally, I’m sure it’s because B is here doing his job and everything else, but this is really starting to wear on me. I’m not sure how much more I can take. B has no idea about healthcare or working with people in this way, and just does the billing and payroll. I know if I leave now, the company is going to take a hard hit. My staff all respect me as their boss, not her, at this point. Without the good staff, she’s going to be right where she was before I took on the position, which was a bloody mess. We work with over 60 elderly people giving them their medications and personal cares and the rest of it, and I’m not sure I can just turn my back on them. So many people rely on this company right now and there’s such a shortage of good people. If I leave, I have no doubt she’ll crumble even further and need to be in a 90 day program, which will completely ruin the company because no one else will know what to do. It’s an incredibly stressful job, and you can’t just pluck someone off the street to pick it back up. Idk, I’m half venting, half looking for advice to navigate the situation. I don’t want to leave, but I can’t take this lack of support much longer. When I took this position, we were partners, and now it feels like it’s all on me and I’m very overwhelmed. Any advice would be appreciated. Thank you.
    – by /hq/TrainerCalypso54 – –

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