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Forums Forums Business What’s the best way to give your defence staff who are in a difficult position the encouragement from the rest of the staff?

  • What’s the best way to give your defence staff who are in a difficult position the encouragement from the rest of the staff?

    updated 11 months, 1 week ago 0 Member · 1 Post
  • Katie

    Member
    November 18, 2020 at 10:55 pm

    We have run into some headwinds with our service staff over the past year – partially management mistakes and partially just market conditions. We are resolving and responding to both but they just take time. In the mean time, the service staff have not received adequate training and support and it’s put them in a position where they are set up to fail. Since they are in service and not sales, the nature of the position is dealing with unhappy customers and they never score any goals (sales) and the best they can do is have no unhappy customers. So basically there job naturally receives no credit for anything and people only pay attention when they screw up. I try to support them but I am only one person and it’s hard when they keep screwing up (which is basically our management teams fault but not directly apparent to most). Sales guys can screw up a lot but everyone pats them on the back when they make a sale. Aside from fixing the issues we are already working on, how can I help the rest of the staff to see the difficulty of the position the service staff is in and show them more appreciation? – by /hq/burgeroburger – –

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