Find answers, ask questions, and connect with our
community around the world.

Forums Forums Business Zendesk or Gorgias for CS Support with Shopify store? : shopify

  • Zendesk or Gorgias for CS Support with Shopify store? : shopify

     Deborah updated 1 year, 9 months ago 1 Member · 1 Post
  • Deborah

    Member
    December 10, 2020 at 1:35 pm

    Hey all! Thanks in advance for your time!

    We have a small customer service team with limited M-F business hours. Currently utilizing Zendesk as our CS platform as it boasted a phone option as well as ticket support. However, the Shopify integration has been a little lackluster. We also use Recharge, and there’s no integration at all there.

    Considering making the switch over to Gorgias. We would need it also adopt a new phone option if we did so, but the Shopify integration looks a lot better here, and the recharge integration would be huge for reducing ticket time.

    Social media integration doesn’t seem to work well in zendesk, but the chat feature in zendesk is pretty good.

    Does anyone have experience with either platform and what you liked/didn’t like about it? Appreciate your insight!

Viewing 1 of 1 replies
Reply to: Deborah
Your information:

Cancel
Original Post
0 of 0 posts June 2018
Now